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Account Manager –French/English Bilingual
SAGE
Temps plein
il y a 4 mois

Sage is a global company with a local heart. The market leader for cloud-based accounting, financials, enterprise management, people, and payroll software, we empower the world’s business heroes—from single-person startups to large enterprises. Our people are passionate and positive. We inspire our colleagues to serve business builders everywhere and champion their success. As a FTSE 100 company with 14,000 colleagues across 24 countries, we do business the right way, while giving back to our local communities through the Sage Foundation. Be Sage, build on.

Job Description:

The Sage 50 Retention Team is responsible for selling, supporting and managing maintenance and support for existing Sage SMB customers. We are a highly successful and driven team that takes pride in being recognized as a best-in-class maintenance & support organization. Our team works closely with other key teams to ensure both Sage & customer success. This team is made up of motivated and highly talented members who work across many channels to ensure the success of our customers and maximize revenue for Sage.

The Account Manager is responsible for generating revenue through renewals, up-selling and the closing of maintenance contracts for existing Sage SMB customers. Sales are primarily handled via phone and/or online. Conversations are typically open-ended, highly consultative and address the business needs of the customer and how they can expand the benefit from Sage products. Demonstrates basic knowledge of Sage products and maintenance contract offerings.

Responsibilities:

  • Placing outbound calls to existing customers to build a relationship, determine needs for renewals, upsell or cross-sell opportunities
  • Meet or exceed defined monthly sales quota
  • Manage customer relationships by reviewing customer account data to ensure accounts are maintained correctly and determine possible recommendations for other products and services
  • Position up-selling and generate cross-sell leads where appropriate
  • Manage customer questions and concerns
  • Maintain professional internal and external relationships

 

Qualifications:

  • Candidates must be bi-lingual (French/English)
  • Excellent communication skills
  • High School Diploma or equivalent work experience required;
  • Bachelor’s degree in Business, Accounting, or Marketing preferred
  • Computer skills; entry level experience in MS Office Suite
  • Experience in an outbound call center selling environment
  • Business to business sales experience
  • SaaS / Software sales experience an asset