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Bilingual Help Desk
ANNEX
Contrat
il y a 3 mois
 

Position: Bilingual Help Desk

Permanent

•    Provides first level support on hardware, network and software in accordance with established standards and service level agreements.
•    Coordinates end user support issues throughout the organization to ensure timely distribution of knowledge and positive impact on user satisfaction and productivity.
•    Provides technical coaching and mentoring to end users and other Information Technology staff as appropriate.
•    Provide desktop technical support to all staff, ensuring timely identification and resolution of problems.
•    Determine if desktop installation requests meet standards defined in our technical service policy.
•    Handle installation of any additional software/hardware requirements that have been approved.

Requirements:            

o    2+ experience in the Information Technology industry in a support capacity with at least 1-year experience in microcomputer software, hardware, network and database technologies.
o    Must be fluent in French and English