Position Overview

The Computer Install Technician is responsible for deploying and retiring IT hardware in our branch or client environments. This may involve physical installation, transfer of settings or data, installation and configuration of software, or training and support for PCs, Laptops, Printers and Peripherals. This position is based out of Burnaby, BC and will require travel to other areas of Lower Mainland. It will also require presence on client sites such as healthcare, government, and post-secondary institutions.  

Responsibilities:  

• Software and network configuration and troubleshooting
• Software installation
• Printer/peripheral installation
• Diagnose, repair, and upgrade PC software and equipment
• Image workstation for new deployments
• Respond to customer inquiries  
• Record-keeping and asset management  
• Support other departments as necessary, depending on workload
• May involve performing audio and video related tasks as necessary
• Work proactively to ensure that services delivery is aligned to the client needs
• Delivering computer and/or printer orientation

Skills & Qualifications:

• Minimum: High School Diploma / GED (experience with computers, electronics, mechanics, etc. is desired)  
• Ability to establish and maintain positive customer service
• Preferred: College Diploma / Associate Degree (technical field) or equivalent certification  
• 1 year experience in an enterprise/business IT environment
• Knowledge of desktop hardware, preferably from an enterprise or business environment
• Knowledge of software installation and troubleshooting in a Windows environment
• Experience in PC assembly or repair
• CompTIA A+ Certification (or similar) is considered an asset
• Vendor-specific hardware certification is desired
• Presentation and training skills is an asset

Position Requirements:

• Must be able to lift up to 60 lbs. on a regular basis  
• Must be able to pass a criminal record check (CPIC)  
• Must have driver’s license and access to own vehicle

Corporate responsibility

Employee will understand, meet, and live our core values

Will Sweep Floors, Openness, Flexibility, Not Stuffy, Customer Driven

Compensation and Benefits:

• In accordance with the BC Pay Transparency Act the range for this role for BC residents is $18 – $24 per hour.
• Paid vacations  
• Additional 5 personal days  
• Paid sick days  
• Extended Medical and Dental plan from day one

At Microserve, we gather compensation benchmarking data across BC & Canada for our roles and use that data to build a salary range for our current team and future talent.  Your exact salary is determined based on a combination of your relevant experience, skill, competencies, and internal pay equity.  If you feel like this role is your dream job and have questions about compensation and benefits please get in touch with us as we are always happy to discuss further.  At Microserve we believe that compensation conversations should always be ongoing.

About Us

Microserve is an industry leading provider of IT services and solutions to Canadian organizations. Headquartered in Burnaby, BC, with offices in Halifax, Victoria, Calgary, and Edmonton, we employ over 550 team members, and we’re one of the largest technology solutions providers in Canada. Our 30+ years of continued success and growth stem from our commitment to long term client relationships, adaptability to continuous changes in the IT industry, and our amazing people.

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