Pre-arrival services
How can I benefit from pre-arrival services?

To access the web platform:

  • Verify that you qualify for pre-arrival services (see above)
  • Register and ask for your secure and confidential access codes
  • Once you have received your access codes, log on to the website


Once you are connected to our web platform, you can carry out the following actions:

  • Complete your profile (this step allows our agents to properly analyze your needs as a future immigrant)
  • Communicate with a settlement officer of Gate West via chat, telephone or videoconference
  • Study, download and print out handy information guides about life in Canada
  • Watch videos
  • Take part in online orientation sessions (webinars) – available soon

We acknowledge the financial support of the government of Canada and that of the province of British Columbia.

  1. Immigration, Réfugiés et Citoyenneté Canada
  2. Bienvenue en C.-B.
  3. La C.-B. J'en fais partie
  4. Fédération Francophone de Colombie-Britannique

A program of

  1. Fédération Francophone de Colombie-Britannique